FAQs

1. Do you ship internationally?
Yes! We ship both within Egypt and internationally to several countries. Shipping costs and delivery times vary by destination and are calculated at checkout.

2. How long will it take to receive my order?
Preparation time varies by product and selected version. Check the preparation details on the product page before ordering, or contact us if they are unclear. Once shipped, delivery within Egypt typically takes 3 to 10 business days, depending on your location.

3. Why does shipping take up to 10 days?
Two main factors affect delivery time:

  • Handmade production: Preparation time varies by product and is separate from delivery time after dispatch.
  • Customer location: Major cities like Cairo or Alexandria are usually faster (3–5 days), while other governorates may take up to 10 days.

4. What is the outer material of your products?
Models outside our Genuine Leather collection, including Envelope bags, have an imported faux-leather outer material. Products in the Genuine Leather collection have a genuine-leather outer material. This describes the outer material; check the selected product’s details before ordering.

5. Can I return or exchange my product?

For orders shipped outside Egypt: Returns and exchanges are not available. International orders cannot be returned to Egypt for a refund or exchange.

For synthetic leather products shipped within Egypt: Eligible products may be returned or exchanged within 7 days from the date you receive your order. The product must be unused, in its original condition, and returned with its exact original packaging and accessories, along with your receipt or proof of purchase.

For genuine leather products shipped within Egypt: These are generally non-returnable and non-refundable, except if the item arrives damaged or defective. Please see our Refund policy for details.

To start an eligible return or exchange, contact us at handcraftedscarpe@gmail.com with your order number and the reason for the return. We will provide instructions on how and where to send the item. Items returned without prior approval will not be accepted.

Damages and issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at handcraftedscarpe@gmail.com with clear photos of the item and its packaging. Genuine leather products shipped within Egypt are eligible for the damaged or defective item exception. Please see our Refund policy for eligibility, review and resolution details.

Exceptions / non-returnable items

  • All international orders, as they cannot be returned to Egypt.
  • Genuine leather products, except when an item arrives damaged or defective, as described in our Refund policy.
  • Final sale items.
  • Custom or personalized items.
  • Products that have been used, altered, or damaged after delivery.
  • Products returned without their original packaging and accessories.

Refunds

For approved returns, once we receive and inspect the product, we will notify you whether your refund has been approved. The product and its packaging must be returned in the same condition as they were shipped to you; if missing, used, damaged, or significantly different from its original condition, the return or refund may be rejected.

Approved refunds are issued to the original payment method within 5–10 business days.

6. How will I know when my order has shipped?
You will receive a confirmation call or message as soon as your handmade item is ready and handed over to the shipping carrier.

7. Can I pick up my order directly from you?
No, direct pickup is not available at this time. All orders are shipped to your provided address.

8. Does the synthetic leather require special care?
It is easy to care for — simply wipe with a soft, damp cloth and avoid prolonged exposure to high heat or sharp objects to maintain its appearance.

9. How do I choose my shoe size?

Check the size guide on the product page and compare the measurements with your foot length. Fit can vary by design; do not rely on your usual size alone. If you are between sizes or need help with fit, contact us before ordering.

10. Are all Scarpe products made from the same material?

No. Materials vary by product and selected version. Check the product details and material option before ordering; a woven appearance alone does not identify the material.

11. What does hand-braided mean?

Hand-braided describes a technique in which a craftsman interlaces strips by hand to form a woven pattern. It applies to designs identified as hand-braided; it does not mean every product uses the same material or preparation time. Check each product page for its material and preparation details.

Explore our sandals and bags, use the size guide, or contact Scarpe for help.