FAQs

1. Do you ship internationally?
Yes! We ship both within Egypt and internationally to several countries. Shipping costs and delivery times vary by destination and are calculated at checkout.

2. How long will it take to receive my order?
Since every piece is handmade, please allow us some time to create your item. Once shipped, delivery within Egypt typically takes 3 to 10 business days, depending on your location (remote areas may take closer to 10 days).

3. Why does shipping take up to 10 days?
A few factors affect delivery time:

• Handmade production: We craft each product after you order to ensure quality.

• Customer location: Major cities like Cairo or Alexandria are usually faster (3–5 days), while other governorates may take up to 10 days.

4. What material is your leather?
Our leather is artificial (imported). We source high-quality artificial leather from abroad to ensure durability, consistency, and a premium look for our handmade products.

5. Can I return or exchange my product?

We accept returns and exchanges only for orders shipped within Egypt. Orders shipped internationally are not eligible for return or exchange.

For orders within Egypt, you have 7 days from the date you receive your item to request a return or exchange.

To be eligible, your item must be unused, in its original condition, with all original packaging, and you'll need your receipt or proof of purchase.

To start a return, contact us at handcraftedscarpe@gmail.com with your order number and the reason for return. We will provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items marked as final sale, custom or personalized items, and gift cards cannot be returned or exchanged.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days.

6. How will I know when my order has shipped?
You will receive a confirmation call or a message as soon as your handmade item is ready and handed over to the shipping carrier.

7. Can I pick up my order directly from you?
No, direct pickup is not available as an option at this time. All orders are shipped to your provided address.

8. Does your artificial leather require special care?
It is easy to care for—simply wipe with a soft, damp cloth and avoid prolonged exposure to high heat or sharp objects to maintain its appearance.

9. What if my order arrives damaged or defective?
We carefully inspect every handmade product before shipping, but if you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost to you.