Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at handcraftedscarpe@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at handcraftedscarpe@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at handcraftedscarpe@gmail.com.

Returns and Exchanges Policy
Thank you for shopping with us! We hope you are happy with your purchase. However, if you are not fully satisfied, we are happy to assist with returns or exchanges within 7 days of receiving your item.

Return & Exchange Eligibility
Returns and exchanges are accepted within 7 days from the date you receive your order.

Items must be unused, in their original condition, and with all original packaging.

Please include the receipt or proof of purchase when returning or exchanging items.

How to Initiate a Return or Exchange
Contact Us: To start a return or exchange, please contact our customer service team at [handcraftedscarpe@gmail.com]. Include your order number, the item you would like to return or exchange, and the reason for the return.

Return Shipping: Once approved, we will provide instructions on how to return your item. Please note, customers are responsible for the return shipping cost unless the item is defective or incorrect.

Processing Your Request: Once we receive your returned item, we will inspect it and process your refund or exchange. We’ll notify you via email once the return or exchange is complete.

Refunds
Refunds will be processed to the original payment method used at the time of purchase.

Please allow 5–7 business days for the refund to appear in your account after we process the return.

Exchanges
Exchanges are subject to stock availability. If the item you wish to exchange for is not available, we will notify you and offer a refund or credit.

Non-Returnable Items
Items marked as final sale, customized, or clearance cannot be returned or exchanged.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [handcraftedscarpe@gmail.com] with photos of the item and its packaging. We will ensure you receive a replacement or full refund for the defective or incorrect product.